Cytora Status

All Systems Operational

Risk Console Operational

Risk Stream Service Operational

Digitize Service Operational

Files Service Operational

Notification Service Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 3, 2026

No incidents reported today.

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

Elevated Processing Times US Region due to Google Cloud Platform (Gemini)

Resolved - We have applied mitigation with Google Cloud Platform and processing times have returned to normal levels.

We continue to monitor.
Jan 23, 21:38 GMT

Monitoring - We have applied available mitigation steps on our end. We continue to observe degraded performance from Google Cloud Platform in the US region, which is impacting Digitize job processing times. We will keep monitoring and provide updates as the situation evolves.
Jan 23, 18:02 GMT

Investigating - We are investigating elevated processing times for Digitize jobs that use Gemini 2.5 Flash processors.
Jan 23, 16:40 GMT

Jan 22, 2026

Degraded performance of file service

Resolved - At 13:00 GMT, a production change caused degraded performance in the File Service, specifically affecting processing of child files.

The change was reverted at 17:00 GMT, and the service returned to normal operation.

We apologise for the disruption caused and appreciate your patience.
Jan 22, 17:00 GMT

Jan 21, 2026

Elevated Processing Times US Region

Resolved - This incident has been resolved.
Jan 21, 09:33 GMT

Monitoring - All queued jobs are now being processed.

We continue to monitor.
Jan 21, 00:39 GMT

Update - We have applied mitigation and processing times are reducing towards normal levels.

Queued jobs are reducing in number and we continue to monitor.
Jan 21, 00:10 GMT

Investigating - We are investigating elevated processing times for Digitize jobs that use Gemini 2.5 Flash processors.

Error rates remain normal but processing durations may be longer than typical.
Jan 20, 23:52 GMT

Jan 20, 2026