All Systems Operational

Risk Console Operational
Risk Stream Service Operational
Digitize Service Operational
Files Service Operational
Notification Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 13, 2026

No incidents reported today.

Aug 12, 2026

No incidents reported.

Aug 11, 2026

Increased job processing times
Resolved - Processing times and error rates have returned to expected levels
Aug 11, 22:46 BST
Monitoring - Following further mitigations we are seeing continued recovery in processing time and error rates across all affected environments and processors. We will continue to monitor closely.
Aug 11, 21:59 BST
Update - We are continuing to see elevated error rates from the LLM provider that supports Digitize Request classification and Schema Job extraction. Jobs are taking longer than usual to complete and a proportion are reaching their time limit and erroring.

Mitigations already in production are showing improvement, and a further mitigation is being tested now.
Aug 11, 18:57 BST
Identified - We are currently investigating an increase in errors from our LLM provider used for Digitize Request classification and Schema Job extraction. This may result in longer processing times, and a small subset of jobs may time out.

Our engineering team is actively working to mitigate the issue and restore standard processing times. We will provide updates as more information becomes available.
Aug 11, 16:35 BST

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage