On Saturday, 3rd of October between 18:00 and 23:00 BST, we'll be carrying out a planned security enhancement to the cytora.com and cytora-prod.com domains: we're enabling stricter blocking rules on our Web Application Firewall, one of several layers of protection already in place. We don't expect this to cause any disruption to your service.
No action is needed on your end.
If you do notice anything unusual afterwards, please reach out to support@cytora.com. Posted on
Sep 21, 2026 - 15:45 BST
Please reach out to help@cytora.com for support in re-driving any affected jobs.
Sep 21, 16:37 BST
Monitoring -
We have applied model routing mitigations and processing times are returning to expected durations. We continue to closely monitor.
Please reach out to help@cytora.com for support in re-driving affected jobs.
Sep 21, 16:21 BST
Identified -
Some Digitize schema jobs (mostly containing longer documents) using the extract:005 processor are experiencing elevated processing times due to available model capacity. We are in the process of applying mitigations.
Sep 21, 16:09 BST
Investigating -
Elevated processing times for some Digitize schema jobs.
Sep 21, 16:01 BST
