Degraded performance of file service

Incident Report for Cytora

Resolved

At 13:00 GMT, a production change caused degraded performance in the File Service, specifically affecting processing of child files.

The change was reverted at 17:00 GMT, and the service returned to normal operation.

We apologise for the disruption caused and appreciate your patience.
Posted Jan 22, 2026 - 17:00 GMT