US region partial outage

Incident Report for Cytora

Resolved

We have confirmed full recovery in the US region. Service levels have returned to baseline, and all systems are operating normally.

Posted Apr 29, 2026 - 19:01 BST

Monitoring

We have confirmed that error rates in the US region are now subsiding and stability is returning to standard levels. Our team will continue to monitor the situation closely to ensure a full recovery.

Posted Apr 29, 2026 - 16:50 BST

Identified

We have identified the root cause of the elevated error rates currently impacting the US region. Our teams are now investigating mitigation steps to restore stability to standard levels.

Posted Apr 29, 2026 - 15:46 BST

Update

We are continuing to investigate this issue.

Posted Apr 29, 2026 - 15:27 BST

Investigating

We have detected elevated digitize job error rates in the US region. Our team is investigating.

Posted Apr 29, 2026 - 15:26 BST

This incident affected: Digitize Service.